Saturday, February 27, 2010

The Value of Gratitude

A client and I were recently chatting about how the words "please" and "thank you" aren't used as often these days. In the workplace in particular, but perhaps even in our personal lives, we are so hurried, and we've become so matter-of-fact in communication (texting, chatting, tweeting) that extra words get edited away.

In the workplace, it is important to recognize that even if an employee is supposed to be doing something, it will FEEL better to do it if we say please first and thank you after. In customer relations, it is imperative to demonstrate that we appreciate everything about the relationship, by expressing our gratitude. Thank customers for their time, for responding to you, for providing needed information, for paying bills.

Retaining customers is far easier than finding new ones! Having your employees do their jobs cheerfully instead of grudgingly is so much better!

Remember the pleasantries – they're called that because they make everything more pleasant!

Thank you for reading!

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