- Train employees to understand the financial basics
- Provide appropriate visibility. Example: Cost of goods sold could be completely transparent. Some G&A accounts, like office staff compensation, should be shown selectively, or as an aggregate number.
- Empower people to own the numbers under their direct control, and to be able to use the information to improve their performance and the company’s performance.
- Provide clear direction on how each individual’s actions specifically and measurably impact the financial results of the company.
- Give people a stake in the company’s success – provide performance based incentives.
- Listen to the reactions of the employees – allow for a variety of feelings and responses when the information is received and processed.
- Take it slow – don’t overwhelm people with data, or expect them to be experts overnight.
Jack Welch has said “When people know what they’re up against, they feel a greater sense of ownership and urgency. And the sense that ‘we’re all in this together’ can jumpstart teamwork and innovation, often sparking improvements in processes and productivity.”